Frequently Asked Questions

Shipping and Delivery

Where do you ship?

We ship to all 50 states in the USA. We are not currently shipping outside of the USA.

How far in advance can I order for delivery?

As far as you need! Just click the date for which you need your items before checking out and it'll be shipped a few days in advance.

Can you ship during the heat of the summer?

Yes! We pack our products in a temperature and humidity controlled environment, so you don't have to worry about your items transit to you!

What if my Cotton Candy Cravings order is late?

Orders are shipped early in an attempt to avoid shipping delays. Your order should arrive by the date requested at checkout. If your cake hasn't arrived 2 days after the expected delivery date on your tracking number, please reach out and we will try and provide a solution.

What if my Cotton Candy Cravings order is damaged?

While it doesn't happen often, your order may arrive damaged. If your order arrives damaged, please take pictures of the box and contents. Most orders come with $100 insurance, for which we will need pictures. Please reach out within 24 hours of receiving your order with any issues and reports of damage.

Cakes and Goodies

Can I add a name or number to my Cotton Candy Cravings cake?

Of course! Since the cake has a diameter of 7.5 inches, we are limited to what we can put on the cake. The "Customize it!" field on each cake's page will automatically enforce the boundaries of your customization.

How long will my Cotton Candy Cravings cake last?

We suggest using your cake within 2 weeks of receiving your order. Once opened, your cake will last 1-2 days.

How many people does one Cotton Candy Cravings cake serve?

One 7.5 inch cake serves 8-10 people.

How do I store my Cotton Candy Cravings cake?

When you receive your cake, it will be upside down, this keeps the cake fluffier longer. Store your cake on the countertop out of the sun and away from heat. Do not break the seal until you are ready to use your cake.

How do I prepare a Cotton Candy Cravings cake to cut?

Dispose of the included moisture pack at the bottom of yor cake. Our cakes cut best on a flat surface and off of the black base. Place candles and any toppers and then add sprinkles. Use a sharp dry knife to cut.

Do you sell your sugars?

Yes! We sell a few different flavors of our Cotton Candy Cravings sugars. See the Cotton Candy Sugar product page.

Do you make your own flavors?

Yes, we craft our own unique flavors in-house using high-quality ingredients, ensuring they are allergen-friendly and bursting with gourmet taste.

Are Cotton Candy Cravings products allergen friendly?

Yes, our products are allergen-friendly, and our kitchen avoids these allergens to prevent cross-contamination.

  • Milk
  • Eggs
  • Fish
  • Crustacean shellfish
  • Tree nuts
  • Peanuts
  • Wheat
  • Soybeans
  • Sesame